Dear Holiday Enthusiast,

At National Tree Company, we are dedicated to bringing timeless wonder and holiday magic into your home. We understand that every detail of your celebration matters, from the moment you choose your decor to the day it arrives at your door. Our Shipping and Returns policies are crafted with the same care and commitment to excellence as our Christmas Trees, Ornaments, Greenery, and Decor. Our goal is to ensure your experience is as joyful and seamless as decorating your tree, allowing you to focus on creating cherished memories with loved ones.

Shipping Information

We ship globally (excluding select remote regions and parts of Asia). Please allow the following timeframes for your order to journey to you:

Order Processing

All orders are carefully prepared and packed with love at our facility. Processing takes 1-2 business days before your item is handed to our shipping partners.

Shipping Methods & Delivery Timelines

We offer two convenient shipping options to suit your needs:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery within 10-15 business days after shipment.
    • Flat rate fee: $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery within 15-25 business days after shipment.

Please note: Delivery times are estimates and may vary slightly based on destination and customs processing. You will receive a tracking notification once your order ships.

Our Returns & Exchanges Policy

We stand behind the quality of our products. If an item does not meet your expectations, our policy is designed for clarity and ease.

Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, and with all tags attached.
  • Refunds: Issued to the original payment method within 7-10 business days after we receive and inspect the return.
  • Exchanges: Subject to product availability. For the fastest service, we recommend returning for a refund and placing a new order.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is damaged, defective, or incorrect.

Important Notes on Final Sale Items

To ensure the quality, safety, and freshness of our seasonal products, the following items are considered final sale and cannot be returned or exchanged:

  • Christmas Greenery (e.g., garlands, swags): Due to their natural, perishable nature.
  • Christmas Inflatable Decor that has been unpackaged and inflated: For hygiene and safety reasons.
  • Any item not in its original, resalable condition (e.g., damaged, assembled, or missing parts).

If you are unsure about a specific product’s eligibility, please contact our team before ordering.

Step-by-Step Return or Exchange Process

Step 1: Contact Our Customer Service Team (Within 15 Days)

Please reach out to our holiday-loving support team at [email protected]. Include your order number and details about the item. Using the template below will help us assist you promptly.

Step 2: Receive Your Return Authorization & Instructions

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for packaging and shipping. Please do not ship items back without an RMA.

Step 3: Securely Package and Ship Your Return

Repack the item securely in its original packaging with all accessories. Use the provided return label (if applicable) and ship to our facility. We strongly recommend using a trackable service and keeping your proof of postage.

Return Address: National Tree Company, 7296 West Wedington Dr, Fayetteville, US 72704

Step 4: Inspection & Processing

Once received, our team will inspect your return within 3-5 business days to ensure it meets our return conditions.

Refund Timeline & Method

Upon approval of your return:

  • Your refund will be processed to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.
  • You will receive an email notification once the refund has been issued.

For Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery at [email protected]. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you. Photos of the item and packaging are greatly appreciated.

Need Help? We’re Here for You.

Our dedicated team is here to ensure your holiday experience is nothing short of magical.

Email: [email protected]
Website: buychristmasdecor.com
Address: National Tree Company, 7296 West Wedington Dr, Fayetteville, US 72704

We appreciate your trust in us to be a part of your holiday tradition. Thank you for choosing National Tree Company.