Dear Holiday Enthusiast,

At National Tree Company, we pour our heart into crafting Christmas Trees, Ornaments, Greenery, and Decor that bring timeless wonder to your home. We understand that planning the perfect holiday is a labor of love, and every detail matters. Should an item not meet your expectations, our Returns & Exchanges policy is designed with the same care, clarity, and commitment to a seamless experience that you expect from us.

Our goal is to make this process as stress-free as decorating your tree, so you can focus on creating cherished memories.

Our Return & Exchange Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, and with all tags attached.
  • Process: Initiate a return by contacting our customer service team (details below).
  • Refunds: Issued to the original payment method within 7-10 business days after we receive and inspect the return.
  • Exchanges: Subject to product availability. We recommend returning the original item and placing a new order for the fastest service.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

A Note on Final Sale & Non-Returnable Items:
To preserve quality and safety, certain personalized, seasonal, or intimate items cannot be returned. Based on our product categories, the following are final sale and not eligible for return or exchange:

  • Christmas Greenery (e.g., garlands, swags) due to their perishable nature.
  • Christmas Inflatable Decor that has been unpackaged and inflated, for hygiene and safety reasons.
  • Any item not in its original, resalable condition (e.g., damaged, assembled, or missing parts).

If you have questions about a specific product’s eligibility, please contact us before ordering.

Step-by-Step Return or Exchange Process

Step 1: Contact Our Customer Service Team (Within 15 Days of Delivery)

Please reach out to our holiday-loving support team at [email protected] with your order number and details about the item you wish to return or exchange. You can use the template below to ensure we have all necessary information.

Step 2: Receive Your Return Authorization & Instructions

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for packaging and shipping the item back to us. Please do not ship any items back without an RMA number.

Step 3: Securely Package and Ship Your Return

Please repack the item securely in its original packaging, include all accessories and documentation, and affix the provided return shipping label (if applicable). Ship the package to the address provided in your instructions. We recommend using a trackable shipping service and retaining your proof of postage.

Step 4: Inspection & Processing

Once we receive your return at our facility (7296 West Wedington Dr, Fayetteville, US 72704), our team will inspect it within 3-5 business days to ensure it meets our return conditions.

Refund Timeline & Method

Upon approval of your return:

  • Your refund will be processed to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution’s processing times.
  • You will receive an email notification once the refund has been issued.
  • Please note: Original shipping fees (Standard or Free Shipping) are non-refundable.

Exchange Process

For exchanges (subject to availability):

  • We recommend initiating a return for a refund and placing a new order for the desired item. This is often the fastest way to receive your new decor.
  • If you prefer a direct exchange, please indicate this in your initial email. We will guide you through the process, which may involve a price difference adjustment.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery at [email protected]. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you. Photos of the item and packaging are greatly appreciated to help us resolve the issue quickly.

Return Request Email Template

To streamline your request, you may copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear National Tree Company Customer Service Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Product Name: [e.g., “Frosted Noble Fir Christmas Tree – 7ft”] Reason for Return/Exchange: [e.g., “Size exchange,” “Changed mind,” “Defective part”] I confirm that the item is unused, in its original packaging, and with all tags attached. Please provide the Return Merchandise Authorization (RMA) number and instructions for proceeding. My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for [Please specify desired product/SKU if known] Thank you for your assistance in making my holiday preparations seamless. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Need Help?

Our dedicated team is here to ensure your holiday experience is nothing short of magical. For any questions regarding returns, exchanges, or your order:

Email: [email protected]
Website: buychristmasdecor.com
Address: National Tree Company, 7296 West Wedington Dr, Fayetteville, US 72704

We appreciate your trust in us to be a part of your holiday tradition. Thank you for choosing National Tree Company.