Welcome to the National Tree Company FAQ page. We’re here to help ensure your holiday decorating is seamless, magical, and stress-free. Below, you’ll find answers to the most common questions about our products, delivery, returns, and more. If you need further assistance, our holiday-loving customer service team is just an email away.

🎄 About Our Products & Company

What kind of products does National Tree Company offer?
We specialize in premium, curated Christmas decor designed to bring holiday magic into your home. Our collection includes: Christmas Trees, Christmas Wreaths, Christmas Ornaments, Christmas Tree Skirts, Christmas Greenery, Christmas Inflatable Decor, and Christmas Accessories. Each item is selected and checked to meet our high standard of excellence, helping you create a festive wonderland.
What is the style and quality of your products?
Our products embody a classic, timeless, and festive aesthetic, focusing on durability and visual appeal. We cater to holiday perfectionists who value quality and detail. From lifelike artificial trees to carefully crafted ornaments, every item is designed to create unforgettable moments and cherished memories.

📦 Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping methods:
1. Standard Shipping: A flat rate of $12.95, handled by DHL or FedEx. Delivery typically takes 10-15 business days after a 1-2 business day processing period.
2. Free Shipping: Available on all orders over $50, handled by EMS. Delivery typically takes 15-25 business days after processing.
All orders are carefully processed and packed within 1-2 business days before being handed to our carrier partners.
Where do you ship to?
We ship worldwide to bring global holiday joy! However, delivery is currently unavailable in a few remote regions and parts of Asia. Estimated delivery times apply to most major destinations.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your decor’s journey to your doorstep.

💳 Payments & Checkout

What payment methods do you accept?
We accept all major payment methods for a secure and easy checkout: Visa, MasterCard, JCB, and PayPal. Your transaction is fully protected as you invest in your holiday magic.
Is my payment information secure?
Absolutely. Our checkout process is secure, ensuring your personal and payment details are protected. We use trusted encryption technology to safeguard every transaction.

🔄 Returns & Exchanges

What is your return policy?
We offer a straightforward Happiness Guarantee. If any item doesn’t spark the joy you expected, you may initiate a return within 15 days from the date you receive your shipment. Items must be in their original, unused, and resalable condition with all packaging intact.
How do I start a return?
Please contact our customer service team at [email protected] after your delivery for detailed return instructions. We’ll guide you through the process to ensure it’s as smooth as possible.

👥 Account & Customer Service

Who is the ideal customer for National Tree Company?
Our ideal customers are holiday enthusiasts, planners, and perfectionists—from those who plan months ahead to those seeking the perfect last-minute centerpiece. We cater to individuals and families worldwide (excluding some remote areas and parts of Asia) who value quality, tradition, and creating a beautifully decorated home for the holidays.
How can I contact customer service?
We’re your partners in holiday decorating! For any questions about shipping timelines, order status, delivery areas, or returns, please email our dedicated team at: [email protected]. We’re here to ensure your holiday experience is perfect.

From our family in Fayetteville to yours, we’re honored to help you create a season filled with light, beauty, and cherished memories. Thank you for letting National Tree Company be a part of your holiday tradition.

National Tree Company
7296 West Wedington Dr, Fayetteville, US 72704
Website: buychristmasdecor.com

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